Warranty, Exchange, and Return Conditions
Our store is only responsible for shipments handled by us and our transport companies. Please keep the original label and packaging in case proof needs to be provided to the transport company.
Claims related to shipments, whether for missing or damaged products during transport, can be made within 30 days from the receipt of the shipment.
Exchange and Return
If for any reason you are not satisfied with your order, you have a period* of 30 calendar days, starting from the delivery date of the order, to make an exchange or return. The product must be in perfect condition, in its original packaging, and completely new (original factory product). We do not accept returns of products that have been used, unsealed/untagged, and/or stamped.
*During the Christmas period, we have an extended exchange period until January 15 for purchases made from November 20.
The refund is made for the product amount; shipping costs are not refunded. Likewise, for returns that involve customs fees, these will be borne entirely by the customer.
Once we receive the package, we will process the refund to the same card used for the purchase or to the corresponding PayPal or Amazon account. If the purchase was made cash on delivery or by bank transfer, please include a note inside the package indicating your account number for us to process the refund.
Do not use the product's packaging directly. Wrap the product beforehand in a bag or paper, or alternatively, in a shipping box or bag. Do not stick or label or tape directly onto the product's original packaging. If returning a fragile product, wrap and protect the product as much as possible to prevent damage.
Exchanges within Spain are free of charge (€0).
Returns from Spain via a drop-off point are free of charge (€0).
Returns from Spain via home collection are free of charge (€0).
*For any questions or inquiries about the exchange and return platform, you can send an email to: motobike24@motobike24.com
PROCESS EXCHANGE AND/OR RETURN
Exchanges from the rest of the EU via a drop-off point are free of charge (€0).
Returns from the rest of the EU via a drop-off point are free of charge (€0).
Returns from the rest of the EU via home collection are free of charge (€0).
*For any questions or inquiries about the exchange and return platform, you can send an email to: motobike24@motobike24.com
PROCESS EXCHANGE AND/OR RETURN
International
To process an international purchase exchange or return, and/or to the Canary Islands, you will need to contact us by email with your order reference at motobike24@motobike24.com. Shipping and handling costs are borne by the customer. We will not proceed with the exchange or refund of the item or order until we receive the package.
In the case of an international shipment, if you wish to refuse the package for any reason, the total shipping cost (charge from the transport company plus return shipping costs), plus customs fees, will be deducted from the refund.
Wrong Product
If the product you received is not what you ordered, please send us an email to motobike242motobike24.com
with your order reference in the subject line,
including the following photos:
General product photo
Photo of the label
Warranty
The warranty period is subject to each brand's policy.
The processing and handling times for returning a product covered by warranty depend on the brand.
The amount covered by the warranty is the amount paid for the product.
The warranty does not include damages due to incorrect use or handling of the material, or wear and tear from normal use.
To process the warranty, follow the steps on the platform. Once we receive the request, we will forward it to the brand, and we will contact you when we have updates.
If you have any questions, you can contact us by email at motobike24@motobike24.com
PROCESS WARRANTY